Frequently Asked Questions

Are you a qualified groomer?

Yes. We are all City and Guilds qualified at Smart-Paws which basically means we have passed written and practical examinations which proves we are experienced and capable of grooming your dog safely and to a professional standard whilst ensuring the health and safety of your dog at ALL times. Our certificates are visible for you to see when you come to visit.

How do you deal with old and arthritic clients?

We are very experienced in grooming elderly dogs and give them extra special care and attention and will give them extra rest during the treatment. If they have trouble standing we have belly supports and will also break the treatment up so that they can have a lie down in between. We have a number of blind, deaf and arthritic clients and we adapt each treatment to each individual dog’s needs.

Do we need to book in advance?

Yes, you do. However, on occasions we do have available spaces at short notice so always phone to enquire. I do recommend you book 6-8 weeks in advance and most of my clients book two treatments in advance to ensure an appointment.

How do you accept payment?

We accept cash or card payments only. We do accept American Express however a small fee is charged for this.

How long have you been established?

Smart-Paws was established in 2008 and in this time we have groomed thousands of dogs in both Reading and Basingstoke and have built up a very reputable business providing professional grooming, loving care and pampering to your pets as if they are our own.

At what age should I bring my puppy to you?

All puppies can be groomed from as early as 3 months. This is extremely important as at this age everything is a new learning experience for them and nothing phases them. Although it may seem a lot at such a young age they adapt very quickly and with regular appointments will become used to being bathed, groomed and having their nails trimmed. This also makes bathing at home a much more pleasurable experience for you and your puppy. All of Smart-Paws products are 100% natural and safe to use on puppies of 8 weeks and over.

Do you use cage/cabinet driers?

No. We do not have a cage/cabinet dryer at Smart-Paws. We dry each dog by hand using stand up dryers to minimise stress for your dog. This means your dog is not confined to a drying cabinet which we feel can be stressful and claustrophobic for your dog.

Do you charge late collection/drop off fees?

If you are more than 15 minutes late to drop off without prior notice we will be unable to groom your dog and you will be charged a cancellation fee. If you are more than 15 minutes late to collect without prior notice we charge an additional £10 fee to your bill. If you are going to be more than 15 minutes late please let us know.

How long will my dog be with you?

This will depend on which treatment your dog is having. If you are bringing your puppy to us for their first visit they usually stay with us for a maximum of 1 hour (this gives us plenty of time for cuddles) and for them to have a bath, nail trim and ear clean. Usual treatments last for 1-2 hours maximum as we do NOT run a conveyor belt type grooming salon. Each dog is bathed and dried by hand. We want to make their experience as positive as we can.

Why do we use neck and belly straps at Smart-Paws?

A lot of customers ask how we keep the dogs still for grooming and the answer is that we are experienced at what we do and our doggy customers get to know us very well and are very happy while they are with us. We try to make the experience as enjoyable as we can even though being groomed isn’t a natural experience for them. We use supports around the neck and belly for safety purposes for your dog as if for any reason your dog did try to jump off we are able to stop them from causing themselves any harm. All certified training establishments for dog grooming would recommend using supports for the safety of the dog.

Do you charge cancellation fees?

Yes we do charge 50% cancellation fee for cancellations with less that 24 hours notice. We charge a 100% cancellation fee for no shows and for cancellations on the day of the groom. Time is reserved to groom your dog and therefore if you miss an appointment we lose money and as a small business we have to charge you for your booking.

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